The Best IT Companies for HP Support
How to choose a local IT company
YES we specialize in HP Support
Not only can we help you with HP, but also a variety of other software and hardware manufacturers. Read on for things to look for when selecting an IT company for your next HP support project.
The Best IT Companies
In search of the best IT company? We’ve compiled the top 10 list of attributes to look for when choosing a local IT company.
Years in Business
How many years has the company been in operation? The reason why this is so important is you want experienced staff working with your company to ensure the highest quality of service. If they don’t have much experience in the IT support you need, they won’t provide much value and return on investment.
If you find yourself choosing a company that is fresh on the market, look at the actual years’ experience each team member possesses that will be intimately involved with your project. The years in business are obviously not as important here, but if the technicians have years of experience with your specific problem, they may be a solid choice.
Specialties
Many IT companies specialize in specific skillsets, or lead with a few different core services. Some of the most common IT services are:
Not only can we help you with HP, but also a variety of other software and hardware manufacturers. Read on for things to look for when selecting an IT company for your next HP support project.
The Best IT Companies
In search of the best IT company? We’ve compiled the top 10 list of attributes to look for when choosing a local IT company.
Years in Business
How many years has the company been in operation? The reason why this is so important is you want experienced staff working with your company to ensure the highest quality of service. If they don’t have much experience in the IT support you need, they won’t provide much value and return on investment.
If you find yourself choosing a company that is fresh on the market, look at the actual years’ experience each team member possesses that will be intimately involved with your project. The years in business are obviously not as important here, but if the technicians have years of experience with your specific problem, they may be a solid choice.
Specialties
Many IT companies specialize in specific skillsets, or lead with a few different core services. Some of the most common IT services are:
- Remote help desk
- HP support
- Cyber security software/implementation
- IT managed services
- Device management & implementation
References
While this may seem like a no-brainer for any type of vendor or service-based business, its especially important in the high-ticket world of IT services. Many companies operate by selling a retainer of hours to support your business. If you have a larger organization, the monthly retainer may be in the thousands of dollars. If the IT company isn’t fulfilling their end of the bargain, that could be a huge area of loss for your business.
Doing your due diligence on the company you are looking to bring on is important, and what better way than to hear it from past and current customers using their services? Getting existing customer testimonials for IT services is a great opportunity to contact them personally to get a true feel of how they do business.
Types of IT Support
When choosing an IT support services company, you’ll want to ensure that they can provide the types of IT support that your company needs. Not all IT companies are created equal, and as mentioned previously, they differ in size, scope, and specialties.
Here are the most common types of IT support services:
· Network Setup
· Network Security
· Database Management
· Cloud Computing
· Software Support
· Data Storage
· VoIP Service
· Computer Repair
· Tech/IT support (AKA “help desk”)
· File servers
· Email support
· Computer repair
· Cloud services
· Virtual desktops
· Data security
· Data backup
· Office phones
· Network equipment
As you can see, there are a variety of support services, and not all companies do all very well. Some skillsets are unique to specific IT companies, so make sure you ask questions when qualifying your new IT company.
Communication
One of the best ways to judge most IT companies is communication. Do they pick up the phone when you call? Are they polite? Did they answer your questions timely? Did you get a price quickly?
If they can’t communicate promptly and to your expectation in the sales process, you can’t expect them to any better once you start paying them.
How do they communicate? Being a technology company, you would hope they would support our modern day methods of communication i.e text, email, and website inquiries. If you send them a message, you should hope to hear back quickly and with an acceptable response.
Pricing
How does their pricing compare to the competition? Going back to the references piece, ask their customers, did they shop around? You should expect a reasonable pricing structure that competes with other local IT companies in the area. Do your research on what to expect price-wise, so you are well-educated and can make an informed decision.
Pricing for IT services can vary based on the types of support you need. If you are looking for Network Setup, Network Security, Database Management, Cloud Computing, Software Support, Data Storage, VoIP Service, Computer Repair, Tech/IT support, help desk, File servers, Email support, Computer repair, Cloud services, Virtual desktops, Data security, Data backup, Office phones, and Network equipment all at once, obviously the cost will be significantly less if you were to just need a single computer repaired.
While this may seem like a no-brainer for any type of vendor or service-based business, its especially important in the high-ticket world of IT services. Many companies operate by selling a retainer of hours to support your business. If you have a larger organization, the monthly retainer may be in the thousands of dollars. If the IT company isn’t fulfilling their end of the bargain, that could be a huge area of loss for your business.
Doing your due diligence on the company you are looking to bring on is important, and what better way than to hear it from past and current customers using their services? Getting existing customer testimonials for IT services is a great opportunity to contact them personally to get a true feel of how they do business.
Types of IT Support
When choosing an IT support services company, you’ll want to ensure that they can provide the types of IT support that your company needs. Not all IT companies are created equal, and as mentioned previously, they differ in size, scope, and specialties.
Here are the most common types of IT support services:
· Network Setup
· Network Security
· Database Management
· Cloud Computing
· Software Support
· Data Storage
· VoIP Service
· Computer Repair
· Tech/IT support (AKA “help desk”)
· File servers
· Email support
· Computer repair
· Cloud services
· Virtual desktops
· Data security
· Data backup
· Office phones
· Network equipment
As you can see, there are a variety of support services, and not all companies do all very well. Some skillsets are unique to specific IT companies, so make sure you ask questions when qualifying your new IT company.
Communication
One of the best ways to judge most IT companies is communication. Do they pick up the phone when you call? Are they polite? Did they answer your questions timely? Did you get a price quickly?
If they can’t communicate promptly and to your expectation in the sales process, you can’t expect them to any better once you start paying them.
How do they communicate? Being a technology company, you would hope they would support our modern day methods of communication i.e text, email, and website inquiries. If you send them a message, you should hope to hear back quickly and with an acceptable response.
Pricing
How does their pricing compare to the competition? Going back to the references piece, ask their customers, did they shop around? You should expect a reasonable pricing structure that competes with other local IT companies in the area. Do your research on what to expect price-wise, so you are well-educated and can make an informed decision.
Pricing for IT services can vary based on the types of support you need. If you are looking for Network Setup, Network Security, Database Management, Cloud Computing, Software Support, Data Storage, VoIP Service, Computer Repair, Tech/IT support, help desk, File servers, Email support, Computer repair, Cloud services, Virtual desktops, Data security, Data backup, Office phones, and Network equipment all at once, obviously the cost will be significantly less if you were to just need a single computer repaired.
Location
But everything is remote right? Not necessarily. Remote tech support is obviously mainstream, but having a local company to meet with and understand your needs goes a long way. I am sure you don’t want to work with an IT company across the country, versus one in your local area. The ability for a technician to come out and quickly diagnose an issue onsite might be a huge value, especially if it means your revenue generating technology can get back up and running quickly.
It not always about software, sometimes issues arise with IT infrastructure and hardware itself. Without taking a physical look at the devices such as servers, desktops, or laptops, a resolution to the problem often cannot be resolved. If you choose a company far away, it may mean days or weeks of downtime on those particular pieces of IT hardware.
Vendor Relationships and Partnerships
But everything is remote right? Not necessarily. Remote tech support is obviously mainstream, but having a local company to meet with and understand your needs goes a long way. I am sure you don’t want to work with an IT company across the country, versus one in your local area. The ability for a technician to come out and quickly diagnose an issue onsite might be a huge value, especially if it means your revenue generating technology can get back up and running quickly.
It not always about software, sometimes issues arise with IT infrastructure and hardware itself. Without taking a physical look at the devices such as servers, desktops, or laptops, a resolution to the problem often cannot be resolved. If you choose a company far away, it may mean days or weeks of downtime on those particular pieces of IT hardware.
Vendor Relationships and Partnerships
If you are looking for a specific piece of hardware or software, often times the IT services company needs to be authorized to sell those particular brands or manufacturers. Often, you can find the brands they specialize in right on their website. But if that’s not the case, simply ask if you have a specific IT product in mind.
Most Popular IT hardware manufacturers:
Infrastructure
The infrastructure of the IT company itself can mean the ability to meet your needs or not. If they aren’t set up to handle a large company with multiple requests coming in simultaneously, they aren’t the right fit. Some smaller “one man band” type IT companies are great for a 1-2 person small business. But if you have over 5-10 employees, you will need a larger organization to service your individual IT business needs. Having just 1 person to support an entire company is not realistic, as they will get overwhelmed very quickly. Its important to dive into how many employees within their organization are dedicated to specific tasks.
Departments that accept inbound calls, remote tech support, and sales inquiries should be divided out. You don’t want a technician troubleshooting a computer issue with an end user holding up the line for your urgent technology issue. As you can see, it is crucial to play a discovery role when interviewing a new IT support services company, to determine if they in fact can support your needs in the time of crisis. Things break, and technology in today’s world runs the entire back operation of most businesses. If something breaks, you want to know that a resolution will be found quickly and without incident.
Data Security
While the company you are choosing may specialize in data or network security, you will want to be assured that your company data is protected in case of a data breach. It can occur at any level within an organization. What are their best practices to ensure your important company data is protected? What kind of software and safety measures are they employing to make sure your information isn’t put out on the web without authorization? Asking these questions will help you not only feel more confident about doing business with them, but also provide real-life security for the data that keeps your business running and profitable for years to come.
In Summary
There you have it, the top 10 attributes of an IT company to further research and investigate. Choosing an IT services company is a big decision, with big consequences if the wrong company is chosen. Taking an educated approach will better ensure that your business will continue to be profitable, as well as run more efficiently. The last thing you want to do is make a hasty decision with a company and not understand the full depth of everything involved. Afterall, it is the technology we depend on to run a successful business in 2021 and for years to come.
If you have any questions about these points, feel free to drop us a line or call us directly. We’d be happy to assist you in your IT company selection.
Most Popular IT hardware manufacturers:
- HP
- Dell
- Samsung
- Lenovo
- Asus
- Google (Chromebook)
- Apple
- Cisco
- Aruba
- Eaton
- Cisco / Meraki
- Hewlett Package Enterprise
- Aruba
- Barracuda
- Sophos
- Trend Micro
- Dropbox
- Veritas
- VMWare
Infrastructure
The infrastructure of the IT company itself can mean the ability to meet your needs or not. If they aren’t set up to handle a large company with multiple requests coming in simultaneously, they aren’t the right fit. Some smaller “one man band” type IT companies are great for a 1-2 person small business. But if you have over 5-10 employees, you will need a larger organization to service your individual IT business needs. Having just 1 person to support an entire company is not realistic, as they will get overwhelmed very quickly. Its important to dive into how many employees within their organization are dedicated to specific tasks.
Departments that accept inbound calls, remote tech support, and sales inquiries should be divided out. You don’t want a technician troubleshooting a computer issue with an end user holding up the line for your urgent technology issue. As you can see, it is crucial to play a discovery role when interviewing a new IT support services company, to determine if they in fact can support your needs in the time of crisis. Things break, and technology in today’s world runs the entire back operation of most businesses. If something breaks, you want to know that a resolution will be found quickly and without incident.
Data Security
While the company you are choosing may specialize in data or network security, you will want to be assured that your company data is protected in case of a data breach. It can occur at any level within an organization. What are their best practices to ensure your important company data is protected? What kind of software and safety measures are they employing to make sure your information isn’t put out on the web without authorization? Asking these questions will help you not only feel more confident about doing business with them, but also provide real-life security for the data that keeps your business running and profitable for years to come.
In Summary
There you have it, the top 10 attributes of an IT company to further research and investigate. Choosing an IT services company is a big decision, with big consequences if the wrong company is chosen. Taking an educated approach will better ensure that your business will continue to be profitable, as well as run more efficiently. The last thing you want to do is make a hasty decision with a company and not understand the full depth of everything involved. Afterall, it is the technology we depend on to run a successful business in 2021 and for years to come.
If you have any questions about these points, feel free to drop us a line or call us directly. We’d be happy to assist you in your IT company selection.